Business Coaching and Consulting

Creating mentally healthy, high-performing, organisations with a laser focus on People, Culture and Performance

What do we Do At

Critical Factors

We have a practical and straightforward philosophy: success for any organisation is entirely dependent on its people.

Your people are your culture, and your culture is the key factor for the longevity of your business.

We help you guide your people and establish your culture with leadership and frontline activities.

Any group can perform at a high level for short periods. Long term, sustainable outperformance is always about creating a mentally healthy culture.

A supportive and people-focused performance culture will result in more extended value creation. This is true for large corporations, governments, Not for Profit and Community Organisations.

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How We Impact


Critical Factors - People

People are the most expensive and the most critical part of any organisation. Without good people who are engaged and motivated organisations are limiting their potential.

Critical Factors provides advice and implementation strategies in the following key areas linked to people.

– Psychometrics

– Engagement and employee satisfaction tools and measurement

– Leadership and management training and coaching
– Capability and training services

– Organisational reviews and investigations

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How We Impact


Culture is entirely a result of the people that make up a community, regardless of the nature of that community. Put simply, the Critical Factors view is that a healthy and positive culture that has clear expectations around both behaviour and performance is the only way to generate sustainable out performance.

Culture is either random or created.

A random culture is simply the by product of a range of decisions by leaders over time. It is not deliberate or planned and can be either positive or negative. 

 The reality is that even when organisation decide on the culture they want to have the outcome is still a random product as culture requires consistent and simple plans, actions and reinforcement over time. 

 A new culture every 2-3 years when the boss changes is a recipe for a random culture.

Critical Factors provides advice and implementation strategies in the following key areas linked to culture.

– Organisational culture assessments and reviews

– Culture Investigations and recommendations

– Organisational culture strategy and implementation

– Leadership and management training and coaching linked to cultural change

Critical Factors - Culture


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How We Impact


Critical Factors has a straightforward view on high performance. High performance needs to be:


To be sustainable out performance MUST include a clear focus on:

– The incredible potential of people, and
– physical and psychologic safety.

To be blunt, it is easy to push your people to work harder and faster, and even easier to focus of profit over customers and quality. Sustainable long-term performance, however, is always accompanied by a people centric culture that includes a mentally health workplace.

High performance must be driven by having the right people, in the right roles, supported by the right tools and led by the right people.

If organisations get their People strategy right, grow the appropriate culture and measure the right things then performance improves. Critical factors see the development of high performance organisations as the result of clear People and cultural strategies.

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