The Critical Factor Pty Ltd trading as Critical Factors is committed to providing you with the
highest levels of customer service. This includes protecting your privacy.
Critical Factors is bound by the Privacy Act 1988 (Commonwealth), which sets out a number of
principles concerning the protection of your personal information. Set out below is information
that timothykitching.com is required to communicate to our clients. We recommend that you
keep this information for future reference. This information does not restrict Critical Factors
rights under the Privacy Act in any way.
Critical Factors collects personal information in a number of ways, including:
• directly from you, when you provide information by phone, email or when you submit;
information to us through our website (e.g. by registering, completing a form, email or other
•from third parties such as your representatives
•from publicly available sources of information
•from the organisations identified below under “When we disclose your personal
•when legally required to do so.
Your personal information may be used in order to:
–verify your identity
–provide the services you require
–administer and manage those services
–respond to any queries or feedback you may have
–inform you of ways the services provided to you could be improved
–research and develop our services
–gain an understanding of your information and communication needs in order for us to
provide you with a better service
–maintain and develop our business systems and infrastructure, including testing and
upgrading of these systems.
In order to deliver the services you require and for the purposes set out above, Critical Factors
may disclose your personal information to organisations outside timothykitching.com. Your
personal information is disclosed to these organisations only in relation to timothykitching.com
and related companies providing services to you. Critical Factors takes reasonable steps to
ensure that these organisations are bound by confidentiality and privacy obligations in relation
to the protection of your personal information.
In addition, we may disclose your personal information to:
– your authorised representatives or legal advisers (when requested by you to do so)
– your employer or
– government and regulatory authorities and other organisations, as required or authorised by
– let us know if there are any errors in your personal information; and keep us up to date with
changes to personal information such as your name or address.
– by contacting us (see “contact us” above).