Critical Factors is now certified to offer the Mental Health First Aid Program (MHFA).

Mental Health First Aid (MHFA) courses teach people simple, practical first aid skills for helping a family member, friend, or co-worker who is experiencing mental health problems.

Critical Factors is proud to announce that to is now able to offer the ‘Mental Health First Aid Program’ as part if it’s Mental Health in the Workplace offerings. We are running 2 initial programs in November 2020 and January 2021 in Hornsby, Sydney.

What Will You Learn?

MHFA courses will teach participants how to listen and respond to someone with a mental health problem, even if they are experiencing a crisis.

Participants will learn how to help someone access the support they might need to successfully manage symptoms. This may include:

– self-help books or websites

– accessing support through their GP, their school, faculty or place of work

– online self-referral

– or support groups.

MFHA courses actively reduce stigma in your community, by providing participants resources to respond appropriately to myths and misunderstandings about mental illness.

Course Dates
19/11/2020 - 20/11/2020
19/1/2021 - 20/1/2021

Max Participants: 16

The price is $ 440.00 per person.

Sessions Times

Start time on both days is 9.00am. Finish time is 5pm on the 19th and 4pm on the 20th.

To register for this MHFA Course, please contact:

Critical Factors


Phone: 1300 936 411

or click HERE for November 2020 or HERE for January 2021.

Additional Information

Private organisational bookings welcome. Different fees apply. Please contact Critical Factors on 1300 936 411 to discuss.

In order to meet MHFA accreditation requirements, participants MUST be in attendance for the entire duration of the course and complete the post quiz with a minimum of 80% pass rate.

The Standard Mental Health First Aid course will teach you how to provide initial support to other adults who may be experiencing a mental health problem or mental health crisis until appropriate professional help is received or the crisis resolves, using a practical, evidence-based Action Plan.

This course is based on guidelines developed through the expert consensus of people with lived experience of mental health problems and professionals.

Mental health problems covered • Depression • Anxiety problems • Psychosis • Substance use problems

Mental health crises covered • Suicidal thoughts and behaviours • Non-suicidal self-injury • Panic attacks • Traumatic events • Severe psychotic states • Severe effects from alcohol or other drug use • Aggressive behaviours.

We worked with clients by adding value to their business in areas including:
Mental health in the Workplace,

Executive and organisational coaching

Leadership training and development

Psychometric testing and profiling

Team performance and diversity
Coaching through adversity and developing resilience

Sales capability assessments and programs, and

The Five Behaviours of a Cohesive Team Program

If you would like to discuss any of these please reach out to me at

Reach out if you would like to know more ....

Tim is the Managing Director of ‘Critical Factors’. He is an internationally accredited Coach with the following specialisation:
Mentally healthy high performance workplaces
Sales coaching and performance
Executive coaching (Individual and team)
Psychometric testing and insights with a recruitment focus
High performance coaching
Critical Factors provides services both nationally and internationally.

Tim is an accredited MHFA Provider and you can see his accreditation here.


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